SJSC Banner

eBAY sales questions and answers,

What method of payment do you accept?

When will I get the item?

Can I combine the ebay item I have just won with items from your online store?

Do you charge for online payments using Paypal?

Are you VAT registered, can I have a VAT receipt?

The item has arrived but its damaged or incomplete.

What is this? It doesnít look like the item I won!

How can I contact you?

What method of payment do you accept?

We accept Paypal with no extra charge! Remember you can use your Credit / Debit card to pay via paypal, for details see the paypal website.

Back to the top

When will I get the item?

Goods are sent using Royal mail for small items, larger items are sent using Parcelforce 48hour, and very large item are sent using Tuffnells.  We aim to process and despatch all paid items within 24 hours of receipt of payment, envisaging that all items should arrive within 5 working days or sooner.

Back to the top

Can I combine the ebay item I have just won with items from your online store?

No, sorry we are unable to combine auctions or add auction wins to purchases made from St John Street Cycles. Each auction is treated as a separate sale!

Back to the top

Do you charge for online payments using Paypal?

Not we donít! check this out when comparing prices with those of others!

Back to the top

Are you VAT registered, can I have a VAT receipt?

We are VAT registered in the UK and receipts are provided as standard. 

Back to the top

The item has arrived but it is damaged or incomplete.

Ring or e-mail us before leaving negative feedback, asking to speak to returns, we will replace the item rapidly or send out the missing part. We pride ourselves on our level of customer service and guarantee your satisfaction, will do everything humanly possible to make sure you are delighted with your item.

Back to the top

What is this? It doesnít look like the item I won!

All the items we auction are as in the picture, if your item doesnít look like the picture then let us know, occasionally we make mistakes and we will do our utmost to sort them out quickly and efficiently.

Back to the top

How can I contact you?

We are open Monday to Friday 8:30 till 5:00.
We are closed Saturday,
Sunday and bank holidays.

Tel : 01278 441500

e-mail : ebay@sjscycles.com

Back to the top